Privacy Policy

In order for us to serve you as well as possible, it is required that we collect and process some information about you.

We value your privacy and are committed to protecting it in accordance with this Privacy Policy, applicable law, and general good business practice.

In accordance with the requirements of the EU General Data Protection Regulation, this Privacy Policy contains information about what personal information we collect, how we process it and what rights and opportunities you have over your information.

Contents

  1. General Information
  2. The purposes of the processing
  3. Contents of personal data
  4. Basics of data processing
  5. Processors and transfers
  6. Data transfers outside the EU/EEA
  7. Data retention periods
  8. Data protection
  9. Mandatory provision of data
  10. Use of cookies
  11. Rights of the registrant
  12. Exercise of rights
  13. Updating the Privacy Policy
  14. Contact information on data protection issues

1. General information

Kymin Palokärki (business ID 2123109-4) handles personal information about you in accordance with this Privacy Policy and applicable law, so we ask you to read this privacy statement carefully.

By using our services or websites, or by contacting us, you agree to the processing of personal information about you in accordance with this Privacy Policy. If you do not agree to these terms, we are unlikely to be able to serve you in the best possible way.

2. What is the purpose for which my personal information is collected and processed?

We only collect, store and process personal information about you for pre-defined purposes:

  • customer relationship management and customer communication
  • customer service and answering contact requests
  • implementation and development of our services
  • monitoring and analyzing the use of our services and products
  • customer segmentation to provide personalized content in products and services
  • ensuring the safety of our services and products and investigating abuses
  • customer, opinion and market research
  • developing our business
  • marketing and advertising targeting
  • direct marketing

We do not perform profiling based on the personal characteristics of the data subjects or the related processing of data that leads to automatic decision-making.

3. What personal information about me is collected and from what sources?

We collect personal information about you mainly from you when you contact us and use our online store. We also collect information manually, for example by telephone in connection with customer service or sales.

For example, when you make a purchase in our online store, we need to know who you are and where you want your purchase to be delivered, as well as your contact information such as your phone number and email address. This information allows us to receive payment, process your order and deliver it to the correct address, and contact you if necessary.

In addition to the information you provide yourself, we also collect information on our website to analyze and develop the use of our cookies and to target marketing and advertising.

In addition, we collect information from public sources, such as the trade and business register, as well as from other parties that provide business decision information. The information we collect from these sources includes business information as well as contact information for business decision makers, such as name, email address, and phone number.

4. On what grounds is personal data processed?

We process personal information on a number of grounds required by law. The legal basis for the proceedings depends on our relationship with you. The table below shows the legal grounds for the processing of our personal data and examples of processing operations.

Legal basisExample of processing operations
Contractual relationship or
pre-contractual actions
and processes
We process our customers' data for all the uses mentioned in section 2 on a contractual basis.
Statuory obligation
We store and process customer data, for example, for our accounting purposes in accordance with the Accounting Act.
Legitimate registrar's or a third pary's interests
If we do not have a contractual relationship with you, we will process your information on the basis of a legitimate interest. Such processing activities include, for example, customer service and responting to contact requests, tracking and directing visitors to our websites, and ensuring the security of our services and investigating potential abuse situations. The processing od personal data of business representatives for marketing purposes is also based on a legitimate interest. 
Consent
When you register as a customer in our online store, we will process your data for the purposes mentioned in section 2 based on your consent.

5. Who processes my data and is it passed on to third parties?

Your information is processed by our company's personnel in the performance of their duties. However, we also use third-party information systems to store and process information. In this case, we will ensure, among other things, through agreements that your information is treated confidentially and lawfully.

We provide information to enable our service partners in the IT, payment intermediation, logistics and accounting industries to provide the service. A typical situation is when you place an order in our online store. In the purchase transaction, third parties are the e-commerce software service provider, the payment intermediation service provider or the financial management system service provider, and the logistics service provider. Personal information provided in connection with an e-commerce order is stored in third-party systems through our e-commerce software.

We may also disclose the information otherwise required to fulfill our contractual obligations or as required by law or a competent authority. We may also disclose your information if we are involved in a business transaction.

6. Will my data be disclosed outside the EU?

We prefer service providers whose servers are located in the EU. However, our service providers may also use reputable and reliable external service providers whose servers are located outside the EU, in which case data will also be transferred outside the EU/EEA on a limited basis. In this case, our service providers will take care, among other things, to ensure that the confidentiality of your information is maintained and that the information is also processed lawfully in other ways.

7. How long will my personal information be stored?

We will only retain your personal information for as long as is necessary for its purpose or as required by contract or law.

We strive to update information as well as delete unnecessary information on a regular basis. We will, in principle, delete data that has not been used for more than two years, provided that there is no other reason to retain the data, for example to ensure the security of our services, or a legal basis.

Please note that, for example, the Accounting Act requires that accounting records be kept for at least six (6) years from the end of the financial year.

8. How is my information stored and protected?

Your information will be stored on the servers of our service providers, which are protected in accordance with general industry practices. We ensure that the processing complies with the requirements of applicable law and with safeguards designed to prevent the accidental or unlawful destruction, removal, alteration, unauthorized disclosure or unauthorized access to personal data.

The personal information we collect and process is kept confidential and access to it is restricted to those who need the information in the course of their work. We also undertake not to disclose or disclose personal information to non-employees or other persons (including any subcontractors) who need to know such information for an agreed purpose and who are required by law or other agreements or are legally required to keep the information confidential. Access to your personal information is protected by user-specific IDs, passwords and access rights.

9. Is it mandatory to provide information and what happens if I do not provide it?

If you do not provide or allow the processing of personal information in accordance with the principles set out in this Privacy Statement, we are unlikely to be able to serve you and fulfill the purpose of our activities. If you do not want us to process your information in accordance with this privacy statement, we ask that you do not provide us with any information.

You can also always do business in our store, where customer service and the purchase transaction can be carried out without providing any personal information.

10. Are cookies used on the website and what are they?

We use cookies on our websites to provide the best possible user experience for the users of our websites and services.

Cookies are short text files that a web server stores on a user's device. Cookies provide us with information about how our online store is used. We use the information to develop our services and e-commerce, analyze usage, and target and optimize marketing and advertising.

You can allow or deny the use of cookies in the settings of the browser you are using. Most browsers allow cookies automatically. Please note that blocking cookies may in some situations limit the functionality of our online store.

11. What rights and potential for influence do I have?

Rights of the data subject
What does it mean?
Withdrawing consent
If we process your information on the basis of your consent, you can withdraw your consent at any time by notifying us. You may also opt out of the use of your information for direct marketing purposes at any time by clicking on the "Unsubscribe" link in each email we send to you for marketing purposes.
Access to data
You have the right to receive confirmation from us whether we processpersonal data about you and to know what personal data we process about you. In addition, you have the right to receive additional information about the grounds for the processing of your personal data.
Right to have errors corrected
You have the right to request the correction of incorrect or outdated or otherwise incomplete information about you.
Right to removal of data
You have the right to request the deletion of data concerning you, for example if the data is no longer needed for the purpose for which it was collected or if you withdraw your consent on the basis of which we have processed your data.
The right to prohibit direct marketing
You may opt out of the processing of your personal information for direct marketing purposes at any time by clicking on the "Unsubscribe" link at the end of our emails, or by notifying our customer service. If, as a customer, you prohibit the use of your information for direct marketing, we will only send you messages necessary to manage your customer relationship.
The right to oppose processing
If we process your personal data in the public interest or in ourlegitimate interest, you have the right to object to the processing of your personal data to the extent that there is no compelling reason to override your rights or the processing is not necessary to meet a legal claim. Please note that in this situation, we will probably no longer be able to serve you.
The right to restrict processing
In certain situations, you have the right to request that we restrict the
processing of your personal information. For example, if you believe the information is inaccurate, we may restrict processing for the duration of the data verification process, or if you believe the processing is unlawful and you do not want your information deleted.
Right to have data transferred
If we have processed your data with your consent or to fulfill
the agreement, you have the right to receive the data you provide to us electronically in a machine-readable, commonly used format so that the data can be transferred to another service provider, if technically possible.
The right to oppose automatic processing and profiling
We do not perform profiling based on the personal characteristics of data subjects or the processing of data leading to automatic decision-making.

12. How can I exercise my rights?

You can exercise your rights described above by contacting us, for example by sending an e-mail to [email protected] More detailed contact information can be found at the end of this document. Please be prepared to prove your identity if your contact concerns the processing of your own personal data.

The Privacy Regulation requires that the person requesting the personal data be identifiable. As a result, we do not disclose any personal information over the phone. For the disclosure to be possible, the contact details of the requester must correspond to the information in our register.

If you think that the processing of your personal data is not lawful, you can also lodge a complaint with the competent supervisory authority. You can find the contact details of the Data Protection Officer on the Data Protection Officer's website.

13. Can this privacy policy be updated?

We will update the content of this Privacy Policy as our business evolves and/or due to changes in legislation, so we ask you to visit this page from time to time. You will find the most recent update date for this privacy policy at the end of this document. Significant changes to the data protection policy will be notified to data subjects in connection with the update of the terms and conditions.

14. How can I contact you about data protection?

The easiest way to contact us is to send an e-mail to [email protected]

The Privacy Regulation requires that the person requesting the personal data be identifiable. As a result, we do not disclose any personal information over the phone. For the disclosure to be possible, the contact details of the requester must correspond to the information in our register.

Data Processor
Kymin Palokärki
Rautapolku 8
07310 Sannainen
Finland
tel: +358 10 3212 860
[email protected]

Privacy Policy valid from 25.5.2018. Updated 12.3.2020

We're on vacation 24.7.-15.8. more info here

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Terms and conditions

Kymin Palokärki is on vacation from june 24 to august 15.
We take orders again from august 9, and they are handeled from august 16.
(Orders placed latest on july 23 at 3 pm will be handeled normally.)


General

Kymin Palokärki reserves the right to update these terms without prior notice. Therefore you should always read our terms before ordering.

The products are sold by Uustaas Oy / Kymin Palokärki (VAT no: FI21231094). All prices include finnish VAT. We reserve the right to changes in prices, campaigns and discounts without prior notice.

1. Ordering

The products are ordered in our webshop. Add the products in the cart and go to checkout, where you choose give the delivery address, delivery method and payment method. After the products are paid, the order is registered in Kymin Palokärki shop, and you immediately receive an order confirmation on the screen as well as an e-mail.

The shop's currency is EUR. The prices include Finnish VAT 24 %. You can choose the currency between Swedish krona SEK or EUR in the top menu. Regardless of chosen currency, all payments are made in EUR.

European business customers can buy products as intra-community supplies with VAT 0 %. This requires validation of the company's VAT-number at checkout. The products are sold by Uustaas Oy / Kymin Palokärki (VAT-nr: FI21231094).

We reserve the right to price changes.

2. Registering as customer

It is not obligatory to register as customer in order to buy products. If you choose to register you can view your order history. You can also choose to order our newsletter in which we occasionally inform our customers of new products or campaigns.

3. Payment methods

After you have accepted our delivery terms you are transferred to our payment service provided by Checkout Finland. The order can be payed with credit card (Visa / Mastercard).

The payment service provider is Checkout Finland Oy. As the recipient on credit card invoices is Checkout. Kymin Palokärki does not handle any payment information.

Contact information of the payment service provider:
Checkout Finland Oy

VAT no: FI21966066

Eteläpuisto 2 C

3320 Tampere

tel. +358 (0)800 552 010 (monday-sunday 06:00-23:00)

e-mail: [email protected] (www.checkout.fi)

4. Delivery

We offer a number of different delivery methods, from which the most suitable can be chosen at checkout. Every shipment is given a trackning number which can be used to track the parcel in the carrier's tracking site.


5. Delivery times

The orders are shipped from our warehouse in Porvoo, Finland within 2-5 days when all products are available. The carrier ships the parcel(s) to the delivery address usually in 2-10 working days depending on which country and what kind of delivery method is chosen.

If some of the ordered products are not in stock, the order waits for shipment until all products are available. The expected handling time when ordering products that are not in stock is displayed beside the product on the product page, and also on top of the checkout page.

We always notify the customer if the handling time exeeds the expected time.

6. Delivery costs

The delivery costs depend on the chosen delivery method and the weght of the delivery. The available delivery methods and delivery costs are displayed at checkout before you confirm and pay the order.


We may occasionally offer campaigns with free deliveries for some delivery methods. All methods may not free, and the possible shipping methods are restricted by the weight and contents of the order, and by the quantity of packages the order is packed in.

7. Returns, cancelling and refunds

As a private customer you have the right to return your order or a part of it within 14 days of receiving the shipment. Please note that the products must be unused and in original condition. The right to return orders does not concern corporate customers.

The customer is responsible for the return costs.

The return right does not concern products that are tailored (for instance tinted paints) or ordered especially for the customer.

If you received a broken or faulty product, we apalogize for this! Please contact our customer service as soon as possible via e-mail [email protected], or by telephone +358 10 3212860 (mon-fri 9-16, sat 10-13).

7.1 Do you want to return products?

As a private customer you have the right to return an order or a part of it within 14 days of receiving the order. The right to return does not concern corporate customers.

Please contact our customer service within 14 days of receiving the order if you want to return the order or a part of it.

Please note that the returned products must be unused and in original condition. This means that you must not open or break the sealing of the product packaging in order to test products such as colour pigments, oils or paints.

PLEASE NOTE: Products that are tailor made for the customer (for instance tinted paints) or are especially ordered for the customer are not eligible for return.

7.2 Cancelling

If we have not yet shipped or manufactured your order you can cancel the order by contacting our customer service. As a private customer you have the right to cancel your order if you already have received it.

You must always contact our customer service within 14 days of receiving if you choose to cancel the order. The right to cancel does not concern corporate customers.

PLEASE NOTE: Not collecting a delivered order from the pick up point does not count as cancelling the order. Products that are tailor made for the customer (for instance tinted paints) or are especially ordered for the customer can not be cancelled if the manufacturing has been started, or the order from the supplier has been confirmed.

7.3 The customer is responsible for the return costs

We do not offer free returns. You can return the order or a part of it at your own cost. Please note that certain products are counted as hazardrous substances, and all carriers do not accept them.

7.4 Did you receive a wrong product, or was the product faulty?

Please accept our apologies! Please contact our customer service as soon as possible so that we can agree on return and shipment of a new product. We compensate the fault by sending a new product as soon as possible. If that is not possible, we send a refund.

7.5 Was the shipment damaged?

Please accept our apologies! We strive to pack our shipments as well as possible, but occasionally they can be damaged during shipment. Always inspect the parcels at reception and demand a note on the shipping document if any damages are visible. Please contact our customer service as soon as possible so that we can agree on shipment of a new product.

7.6 Refunds

We refund returned products within 14 days of reception of the return. We return the original product and original shipment costs. If only a part of the ordered products are returned, the corresponding amount of the original delivery costs are returned. The refund is paid with the original payment method.

7.7 Return instructions

Please contact our customer service within 14 days of receiving the order if you want to return the order or a part of it. Pack the products well in order to avoid damages during shipment. Fill in the return form which can be printed via the link provided on the delivery confirmation mail. Send the form together with the returned products.

Return address: 

Kymin Palokarki

Rautapolku 8

07310 Porvoo

Finland

Please note that the returned products must be unused and in original selling condition. If products are used or opened (pigment, oil or paint packages are opened or the seal is broken) we can not accept the return, and will not refund the products.

PLEASE NOTE!

You can always contact our customer service if you have any questions!

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